Booking conditions

General conditions for renting cabins

What rules apply when I book a cabin?

Age for booking?

For booking / contract with us, you have to be 18 years.


Identification may be required at check-in.

 

Who is responsible?

The responsible landlord is Kroksjöns Fiskecamp.

 

As landlords we are obliged to ensure that:

  • you receive written confirmation of your booking
  • you receive documentation and details of where to pick up the key in good time, but not necessarily more than 30 days before the agreed day of arrival
  • the cabin agrees with the description
  • you are informed of any important changes concerning your booking
  • you may use the cabin from 3 pm on the agreed day of arrival until 11 am on the day of departure, unless otherwise confirmed
  • if you are not satisfied with the cabin, you should contact us. See below
  • we reserve all type writing errors on the web pages

 

When does my booking become binding?

Both you and we are bound by the lease as soon as we have confirmed your booking and you have paid the rent, but not later than 30 days before arrival.

For bookings 14 days or less prior to arrival, the reservation is binding immediately.

 

When should I pay?

If you booked later than 14 days in advance, all the rent should be paid immediately

For all other bookings the rent shall be paid not later than 30 days before the arrival day.

 

Where should I pay?

Payment shall be made to plusgiro 57 85 88-6.

 

What happens if I don’t pay on time?

If you don’t pay the rent on time, we have the right to cancel your booking. I you fail to pay the rent this is counted as a cancellation on your part and in that case the rules for cancellation apply.

 

What are the rules if I want to cancel?

You can cancel in writing us via email at info@kroksjon.com. We are obliged to confirm your cancellation in writing.

If you cancel 30 days or later before agreed arrival, you have to pay a service charge of 250 SEK.

 

What if something happens to me?

If it occurrence of a serious event outside your control which you could not foresee when you booked and which means that it is unreasonable to demand that you honor your booking, e.g. sickness, major fire or flood damage to your home.

 

You must have a certificate to prove the reason for cancellation, issued by a doctor, public authority, insurance company or similar. The certificate should be sent to us as soon as possible, preferably within one week from the date of cancellation.

 

What are my rights?

If you have any complaints they should be communicated to us as soon as possible. Any defects which occur during your stay should be reported immediately, so that we have the opportunity to rectify them.

 

What are my obligations?

You must take good care of the cabin and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party.

 

You are not allowed to use the cabin for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cabin or in its grounds than you stated on booking.

 

You must clean properly before you depart. I you fail to do so we will do the cleaning at your expense.

 

War, natural disasters, strikes, etc.

Both you and we have the right to depart from the lease if the cabin cannot be supplied owing to military operations, natural disasters, labor-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cabin.

 

What happens if we don’t agree?

Tell us about any complaints immediately. If we don’t agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints) which consists of an impartial chairman and a number of representatives of travel organizers and consumers.